HMRC release updated equality objectives

HM Revenue & Customs (HMRC) are a public sector organisation, which, under the Equality Act 2010, has a specific duty to publish equality objectives every four years.

HMRC published their first set of objectives in April 2012. For the 2016-20 period, they have set two workforce related equalities objectives and three that relate to their customers. All five are shown below:

Customer equality

  • Customer understanding – developing our understanding about the impact of HMRC’s services on customers and identifying more clearly those who need enhanced support
  • Digital services – aiming to provide digital services that are accessible and usable by the widest possible range of customers
  • Customer services – continuing to ensure that our public sector duty is reflected in appropriate HMRC policies, processes, projects and training

Employee equality:

  • Diverse workforce – creating and maintaining a diverse workforce that better reflects HMRC customer base
  • Inclusive workplace culture – creating a working environment that values difference and fosters an inclusive workplace culture where HMRC employees from all backgrounds, can give their best, are treated fairly, are valued for their contributions, and where they can progress their careers

You can read more about HMRC’s equality objectives, including how they plan to implement and measure them in their corporate report.