Filing options

Under the ‘Real Time Information’ programme, most employers have to send PAYE information in to HMRC online. If you are employing a personal assistant (PA) however, HMRC might treat you as a ‘care and support employer’ which means you can still use paper to send information to HMRC.

This page tells you more about online and paper filing.

What is online filing?
Is online filing easy?
What is paper filing?
Who qualifies for paper filing?

         Exemption for care and support employers
         Exemption on religious grounds
         Unable to file online

Changing from paper filing to online filing
Changing from online filing to paper filing

What is online filing?

Since 6th April 2013, PAYE information has been submitted to HMRC by most employers electronically, on or before their employees pay day (be that weekly, monthly or otherwise). In other words, the information must be reported in ‘real time’.

To operate ‘real time information’ (RTI) online, employers need to use payroll software which means that pay is recorded and calculations are carried out for you (such as how much tax and NIC to deduct from pay). The information to be submitted to HMRC is produced as part of this process and is submitted automatically by the payroll software. This is ‘online filing’.

We give you a full run down on online filing and some software options for you in our RTI section.

HMRC introduced RTI in order to improve the operation of the Pay As You Earn (PAYE) system, by making the system easier and more accurate. For example, for employers, it should simplify the process when an employee starts or leaves and the end of year reporting requirements as this information is included as part of the regular RTI submission rather than sent in separately. For employees, it should mean that HMRC have more up to date information about them, which should ultimately improve the accuracy of tax collected throughout the tax year.

RTI will also help support the benefit Universal Credit as any in-work support your employee is entitled to will be calculated by the Department for Work and Pensions (DWP) using pay information provided by HMRC from the RTI PAYE reporting system where possible. This means that if you, as their employer, report the information late to HMRC or send in wrong information, it could affect the amount of Universal Credit your employee receives. (As the changeover to Universal Credit will not be complete for some time, HMRC may use the information you provide on your PAYE submissions to calculate and pay any tax credits your employees are entitled to in the meantime. You can find out more about RTI and tax credits on our sister site RevenueBenefits.)

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Is online filing easy?

RTI has brought about a significant change in the way employers interact with HMRC in relation to PAYE. Now employers have to send payroll information in ‘on or before’ every pay day whereas previously it was sent in arrears (at the end of the tax year, employers would submit an annual return to HMRC detailing the employees they had paid that year with their annual gross pay and tax deductions).

Despite employers having to send payroll information to HMRC much more frequently than before, HMRC say that online filing is quick, easy and secure and you are much less likely to make mistakes.

Some recent research which looked at how well ‘micro-employers’ (i.e. employers with no more than a few employees) are meeting their online filing obligations, suggests that most micro-employers are meeting them without issue, submitting accurate returns to HMRC in full and on time. However, some micro-employers are not and this is often down to confusion over dates (knowing what should be done and by when).

If you are interested, you can read the full report here: Managing Pay As You Earn in real time: challenges faced by micro-employers, otherwise, these tips should help keep you on track:

  • Be clear on RTI – make sure you understand RTI and in particular the ‘on or before’ requirement – the information here will hopefully give you the background you need on this.
  • Know your deadlines – make sure you have a system in place that alerts you to important dates and what you need to do.  This could be something simple like a calendar with the relevant dates ringed.
  • Take advantage of resources – e.g. keep an eye on HMRC’s Employer Bulletin – this has plenty of reminders and advice. Our website also publishes articles to help remind employers of important dates.
  • Pay HMRC quarterly – if you can. This will mean you only have to work to four payment dates a year, rather than 12.
  • Be aware that RTI submissions can be sent to HMRC in advance, so if for example you pay your PA weekly but are going on holiday for two weeks, you can make three separate submissions, one after the other before you leave.

What is paper filing?

An alternative option for some people who employ PAs and those who cannot do things online is to send information to HMRC on paper. This is ‘paper filing’.

Only people who qualify will be allowed to send their information on paper. If you do not qualify for paper filing then you will need to use online filing.

If you qualify for paper filing you will need to send forms to HMRC quarterly.  The forms are based on the real time information system used for people who file online. You can use HMRC manual tax tables or an online PAYE calculator to help you with the required calculations. You can find out more about the RTI paper process in our section on paper filing.

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Who qualifies for paper filing?

HMRC expect most people to use online filing. Only a handful of employers are exempt from online filing so that they can send information to HMRC on paper. You cannot choose to use paper filing because you prefer it. You can only use paper filing if you are:

  1. Someone who takes on a PA, called a care and support employer by HMRC, and who meets the conditions explained below.
  2. Exempt from online filing on religious grounds.
  3. Considered by HMRC to be unable to file online (often called the ‘digitally excluded').

We explain about each of these exemptions in more detail below.

You can also find guidance on exemptions from online filing on GOV.UK.

You may be interested to know that around 1,000 employers are exempt from reporting electronically, and are reporting their real time PAYE information to HMRC on paper. The vast majority of the 1,000 employers are care and support employers.

Exemption for care and support employers

You can file on paper as long as your PA provides the care or support services at or from your home, and all three of the following conditions are met:

  1. The care or support services must be provided to the employer or a member of their family.
  2. The recipient of the services must have a physical or mental disability, or be elderly or infirm.
  3. The employer must be filing their return themselves, not having someone else such as a friend or accountant file it on their behalf.

Exemption on religious grounds

Practicing members of religious societies or orders whose beliefs are incompatible with the use of electronic methods of communication are exempt from online filing requirements.

Unable to file online

If you do not qualify for paper filing by meeting the care and support employer conditions above or qualify for an exemption on religious grounds, you may still be able to file on paper if HMRC consider you are unable to file online.

In exceptional circumstances, if you can show that:

  • you will have significant difficulty in using an online channel, or
  • you are unable to use an online channel,

then HMRC will consider you to be unable to file online and allow you to use paper filing instead.

You can find out more about what HMRC consider to be exceptional circumstances on the GOV.UK website.

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Changing from paper filing to online filing

Even if you meet the conditions above that mean HMRC will allow you to file on paper, you can still choose to file online. 

If you are currently noted on HMRC’s systems as a paper filer but would like to switch to reporting electronically, you can make the switch at any time but should phone HMRC on 0300 200 3200 (Textphone 0300 200 3212) to tell them this is what you want to do. It is important that you let HMRC know before you make any attempts to file online, as they will have to update their systems to let you do this. 

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Changing from online filing to paper filing

Provided you meet the conditions for paper filing, you have the option of sending your payroll submissions to HMRC either online or paper. This means that if you are noted on HMRC’s systems as an online filer, but wish to switch to paper, then it should be possible to do so. 

However, you should not just stop filing your online returns as HMRC’s systems will generate automatic notifications reminding you to file. 

Employers should phone the Employer Helpline to discuss their paper filing choice in the first instance and if necessary, can write to HMRC to put in a formal request at the following address:

National Insurance Contributions and Employers Office
HM Revenue and Customs
BX9 1BX
United Kingdom

You do not need to include a street name, city name or PO Box when writing to this address.

HMRC can then update their records so that you avoid penalty notices for not filing your returns online.

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